First-Line Supervisors/Managers of Retail Sales Workers
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.Number of Jobs in 2010: 9,080
Number of Jobs in 2020: 9,301
Yearly Job Growth Rate: 2.4
Annual Openings: 234
Entry Wage: $11.88
Median Wage: $16.33
Education Requirement: High school diploma or equivalent
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- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan budgets and authorize payments and merchandise returns.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Review inventory and sales records to prepare reports for management and budget departments.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Establish credit policies and operating procedures.
- Keep records of purchases, sales, and requisitions.
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Indivduals currently working as First-Line Supervisors/Managers of Retail Sales Workers can easily transition into any of the occupations lisated below.
- First-Line Supervisors of Food Preparation and Serving Workers
- First-Line Supervisors of Housekeeping and Janitorial Workers
- Retail Salespersons
- Gaming Managers
- First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand*
- Gaming Supervisors
- Hotel, Motel, and Resort Desk Clerks
- Wholesale and Retail Buyers, Except Farm Products
- Dispatchers, Except Police, Fire, and Ambulance
* The occupation mentioned is in demand in the state of Maine, and is projected to employ new workers each year.
Occupational data obtained from the Maine Department of Labor and O*NET
Last updated on January 29, 2013